1. Terms and Conditions for the sale of goods

1.1 What these Terms cover. These are the terms and conditions on which we supply our products to you when you buy them through https://sallys.africa, over the phone or in person.

1.2 Why you should read them. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these Terms depending on whether you are a business or consumer.

You are a consumer if:

• You are an individual.
• You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these Terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.

2. Information about us and how to contact us

2.1 Who we are. We are Sallys, a business based in the Old Mushroom Farm in the KZN Midlands.

2.2 How to contact us. You can contact us by emailing us at info@sallys.africa

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.

3. Our contract with you

3.1 How you place an order. You can place an order to purchase our products by using the functionality available through the Website, via email, over the phone or in person.

3.2 How will we accept your order? Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.4 Your order number. We will assign an order number to your order and tell you what it is by email when we accept your order.

3.5 We only sell in South Africa. The Website is solely for the promotion of our products in SA. We do not accept orders from addresses outside SA.

4. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

5. Providing the products

5.1 Delivery costs. If you purchase products through the Website the costs of delivery will be as displayed to you on the Website. If you purchase products over the phone our sales representative will inform you of our delivery costs which you will accept by placing your order.

5.2 When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver them to you as soon as reasonably possible and in any event within 7 days after the day on which we accept your order.

5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable (subject to clause 12.2 below if you are a consumer and clause 13.1 below if you a business customer) for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

5.4 If you are not at your delivery address when the product is delivered. If no one is available at the delivery address listed in your order to take delivery we will leave you a note informing you of how to rearrange delivery.

5.5 When you become responsible for the products. The products will be your responsibility from the time we deliver to the address you gave us.

6. How to end the contract with us (including if you are a consumer who has changed their mind)

6.1 Tell us you want to end the contract.

To end the contract with us, please let us know by doing the following:

(a) Email. Please provide your name, delivery address, details of the order and, where available, your phone number and email address.

6.2 Returning products after ending the contract.

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please email us for us to arrange your return or our collection or the products. If you are a consumer exercising your right to change your mind you must either return or arrange for the collection of the products within 7 days of telling us you wish to end the contract.

6.3 When we will pay the costs of return.

We will pay the costs of return:

(a) if the products are faulty or rancid;

In all other circumstances (including, without limitation, where you are a consumer exercising your right to change your mind) you must pay the costs of return.

6.4 How we will refund you.

If you are entitled to a refund under these Terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

6.5 When we may make a deduction from refunds if you are a consumer exercising your right to change your mind.

If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

6.6 When your refund will be made.

We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:

(a) your refund will be made within 14 days from the day on which we collect the product from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

7. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can email us on info@sallys.africa

8. Your rights in respect of defective products if you are a consumer

8.1 If you are a consumer we are under a legal duty to supply products that are in conformity with this contract.

Nothing in these Terms will affect your legal rights if you are a consumer.

8.2 Your obligation to return rejected products.

If you wish to exercise your legal rights to reject products you must either return them to us or arrange for us to collect the products from you. Please email us to arrange a collection of the products.

9. Price and payment

9.1 Where to find the price for the product.

If you order products online the price of each product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 9.3 below for what happens if we discover an error in the price of the product you order.

9.2 What happens if we get the price wrong?

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

9.3 When you must pay and how you must pay. You must pay when you place your order. We accept payment via EFT, visa and Zapper.

9.4 Our right of set-off if you are a business customer.

If you are a business customer you must pay all amounts due to us under these Terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

9.5 What to do if you think an invoice is wrong.

If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

10. Use of your personal information

10.1 How we will use your personal information.

We will only use your personal information as set out in our Privacy and Cookies Policy