Shortages & Damages

At Sallys, we take care to ensure that all products are shipped in excellent condition with long-dated expiries. However, in the rare event that a product is damaged in transit or there is a quality problem, we have a policy in place to ensure that any issues are resolved quickly and efficiently.

If you receive a shipment and notice that there are missing items or that any products have been damaged, please contact Sallys immediately. We will require you to provide photographic evidence of any damage or shortages.

We will then work with you to either arrange for a replacement shipment to be sent or issue a refund for the damaged or missing items. We may also require you to return the damaged items to us for inspection.

Please note that any shortages, damages or quality related issues must be reported to us within 48 hours of receipt of the shipment. Failure to report within this timeframe may result in us being unable to process a refund or replacement.

We take the quality of our products and services seriously, and we will do everything we can to ensure that any issues are resolved quickly and to your satisfaction. If you have any questions or concerns about our shortages and damages policy, please do not hesitate to contact us.

Please contact us for more information regarding shortages and damages –